Frequently Asked Questions
Everything you need to know about your new ride and our sustainable mission.
What makes an Eco Bike different from traditional bicycles?
Eco Bikes are crafted using sustainably sourced materials, including recycled aluminum frames and bio-based components, ensuring a minimal carbon footprint without compromising on performance or durability.
Do you offer international shipping?
Yes, we ship to over 50 countries. We use carbon-neutral shipping partners to ensure your bike reaches you efficiently while offsetting the environmental impact of the journey.
How do I assemble my bike once it arrives?
Every Eco Bike arrives 85% pre-assembled. We provide a comprehensive digital toolkit and a step-by-step video guide to help you finish the assembly in under 30 minutes.
What is your return policy for bikes?
We offer a 30-day trial period. If you are not completely satisfied with your ride, you can return it for a full refund. We even provide a prepaid shipping label to ensure the bike is recycled or refurbished.
What kind of warranty comes with my purchase?
All our frames come with a lifetime warranty, and mechanical components are covered for 2 years against manufacturing defects. We believe in building products that last a lifetime.
Are there flexible payment options available?
Absolutely. We partner with Klarna and Affirm to offer interest-free installment plans, making it easier for you to invest in a high-quality, eco-friendly mode of transportation.